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POS Terminals and ATMs

POSnet

POSnet is a concept within which we provide full service for processes related to acceptance of cards by merchants on EFT POS terminals. This starts with the selection of suitable POS terminal model, continues with its delivery and ensures the necessary infrastructure for non-cash payments processing, staff training, support for merchants, up to the solution of the administrative part of the process and exceptional situations. All this from a single place, simply, so that the client (e.g., a bank) can direct its efforts at the core of its business (in this particular case, providing financial services) and leave the operational side of things to us. POSnet concept covers solutions for small merchant up to large integrated systems such as hypermarkets, petrol stations or systems for multinational merchants.

ATM Monitoring

ATM monitoring is an extended ATM Management service that includes:

• Monitoring - monitoring of condition of all ATMs of a bank independent from their type and location
• Dispatching - generating and sending of messages in an agreed form about the conditions of those ATMs that need attention. The messages are sent to subjects responsible for elimination of non-functional conditions and for ensuring of proper operation of the ATMs
• Reporting - generating and sending of reports and statistics about conditions of ATMs within an agreed time and structure
• Archiving and logging of messages

First Data presents a so-called Single Point of Contact that is the only contact point in the relationship with the bank and is responsible for ensuring proper and timely information and co-ordination of all involved subjects within the bank and outside of it.

Web Enabled Self Service Solutions for ATMs and Information-Kiosks

Modern information and communication technologies enable not only payment transaction authorization, but also implementation of a whole range of new services for bank clients, e.g.:

• Realization of CRM functions by means of ATM network - distribution of messages of the bank to its concrete clients (notifications, information about new products, etc.),
• Personalization of user interface depending on client's location or credibility
• Providing of information such as exchange and interest rates, cash flow and other banking information available via the technical equipment of an ATM and the strategy of the bank regarding the placement of new services within individual ATMs,
• Promotion of bank products or providing of advertising space to advertising agencies
• Cross selling of financial and non-financial products and services (renewal of pre-paid and loyalty card credits of various merchants, insurance, coupons, discount vouchers, tickets, etc.)
• Connecting the information kiosks to the IP network, through which the ATMs are connected, and likewise software management for both the device types.